Privacy

This privacy policy describes the type of information that we collect from you through the use of our website disneybearbell.com, when you purchase or enquire about our services, or when you provide services to us, how that information may be used or disclosed by us and the safeguards we use to protect it.  By using or accessing our website or services, you agree to the collection, use and disclosure of information in accordance with this privacy policy. This privacy policy may change from time to time and your continued use of our website or services is deemed to be acceptance of such changes, so please check periodically for updates.

Who we are

Disney Bear Bell LLP is a lift consultancy, registered in England No. OC438629.  Our registered address is 29a Crown Street, Brentwood, Essex CM14 4BA.  You can find out more about us at disneybearbell.com and contact us by emailing enquiries@disneybearbell.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.  It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

What personal data we collect and how we use it

We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, use, store and transfer the following kinds of personal data:

• Data provided to us when you contact us by phone, email or letter.
• Data when you visit and use our website.
• Payment, invoicing and transaction data.
• Records of work carried out.
• Marketing and communications data, including your preferences in receiving marketing from us.
• Data from third parties including, for example, business partners, suppliers and sub-contractors.

We may use the data we collect to fulfil the contract we are about to enter into or have entered into with you, to manage our relationship with you, where it is necessary for our legitimate interests (or those of a third party), where we need to comply with a legal or regulatory obligation, and to improve our services.  If you are our customer, we may contact you electronically about things similar to what was previously sold to you.  

Cookies

Our website uses cookies and other technologies provided by third parties.  We use cookies to compile visitor statistics that enable us to improve our site and product offerings and to manage website functionality. Statistics collected include how many people have visited our website, when they visit, what pages they view, their IP address, browser type, browser language and country code.  We also collect data showing the address of the website that visitors came from, such as a search engine.  You can manage and delete cookies by adjusting the privacy or security settings in your browser.

Who we share your data with

We share information as below but we never sell it to third parties:

• Data is shared with organisations that supply services to you on our behalf and with our business partners.
• If you use our website contact form, your submission data — your name, email, telephone number (if provided), message, IP address and browser type — is submitted to an automated spam detection service.
• Emails and documents are held in the Cloud within a secure infrastructure.
• Credit card payment transactions are securely processed through a third party payment provider called Square using servers located in Europe and the US.
• We disclose data if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
• We exchange information with others to protect against fraud or credit risks or for the purposes of the legitimate interests pursued by us such as our financial payments.

How long we retain your data

We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship has ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our contractual, legislative and regulatory requirements. If you consent to receiving marketing communications you can opt out at any time using the link in each message and your data will be immediately removed from our mailing list. We review our data retention obligations to ensure we are not retaining data for longer than we are obliged to.

Where we store your data and security

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We may transfer data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to deliver our services and deal with payment or for spam detection purposes. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with.